Shipping and Returns Information 

shipping fees

Shipping in the 48 contiguous United States is calculated during the checkout process. Call us for a shipping estimate if you live in Alaska, Hawaii, a US Territory, or if you need a quote for expedited shipping.

payment and sales tax

We accept American Express, Discover, MasterCard, Visa, JCB and Diners Club. Sales tax is charged when shipping to California.

delivery times

Most orders ship UPS Ground within 4 business days (excluding weekends and holidays), so your item should arrive within 6-10 business days. Delivery to Alaska, Hawaii or a U.S. Territory will take longer. Please call us for a quote and delivery estimate.

APO/FPO orders ship via USPS, but allow 4 to 6 weeks for delivery.

If you would like to expedite your order for an additional cost, please contact us at 415-513-3948.

A signature may be required by your carrier upon delivery.

We DO NOT ship to P.O. Boxes.

purchasing products outside the U.S.

If you live in Mexico or Canada, please call us at 415-513-3948 to get a quote for international shipping. We currently are not shipping to locations outside of North America.

canceling an order

Call us at 415-513-3948 if you would like to cancel an order. However, orders already in the shipping process may not be able to be modified.

returns

Unused or damaged stock items can be returned to us within 45 days from the original date of purchase. Once we receive your item, we will process the refund using your original payment method. We will also reimburse shipping for damaged items. Custom orders can not be returned but will be replaced if damaged.

Send returns to:

4004 East Boone Avenue
Spokane, WA 99202