Shipping and Returns Information
Shipping in the 48 contiguous United States is as follows. Call us for a shipping estimate if you live in Alaska, Hawaii, a US Territory, or if you need a quote for expedited shipping.
payment and sales tax
We accept American Express, Discover, MasterCard, Visa, JCB and Diners Club. Sales tax is charged when shipping to California.
Most orders ship UPS Ground within 48 hours (excluding weekends and holidays), so your item should arrive within 5-8 business days. Delivery to Alaska, Hawaii or a U.S. Territory will take longer. Please call us for a quote and delivery estimate.
APO/FPO orders ship via USPS, but allow 4 to 6 weeks for delivery.
If you would like to expedite your order for an additional cost, please contact us at 415-513-3948. Expedited orders ship within 1 business day.
A signature may be required by your carrier upon delivery.
We DO NOT ship to P.O. Boxes.
purchasing products outside the U.S.
If you live in Mexico or Canada, please call us at 415-513-3948 to get a quote for international shipping. We currently are not shipping to locations outside of North America.
canceling an order
Call us at 415-513-3948 if you would like to cancel an order. However, orders already in the shipping process may not be able to be modified.
Unused or damaged items can be returned to us within 45 days from the original date of purchase. Once we receive your item, we will process the refund using your original payment method. We will also reimburse shipping for damaged items.
Send returns to:
4004 East Boone Avenue
Spokane, WA 99202